25 jobs and new contracts worth €600k for Cork

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Written by Peter Tobin

Thursday, 05 August 2010

Call Management, has announced 25 new jobs bringing the total number of employees at its Cork-based Contact Centre to 40. The jobs were created as a result of new contracts worth €600,000 to the company. The new contracts have come from a UK-based company as well as an Irish Government Agency, adding to existing client base that include EM News, The Alzheimer Society of Ireland, Chrysler, Golden Pages and DHL.

Contact Centres are the next generation in Call Centres and Cork has become a hub for these centres over the last number of years. As well as handling inbound and outbound calls on behalf of clients, Call Management's Contact Centre deals intelligently with market research, disaster recovery, surveys, mystery shopping, customer support and even live chat, a service many internet businesses provide for their customers.

Managing Director Pat Keogh says: "The potential for growth in this sector is vast. Since our own business was established in 2001 we have grown our client base extensively and at the same time maintaining a quality service through this growth.

We are becoming market leaders and testament to this is the amount of new contracts both Irish and International that we have recently won, beating off stiff competition from abroad, to generate more jobs in Cork and more work for our existing team. We value our team and are thrilled to have added to it and we hope to continue to create new jobs in the future, which is all good news for Cork."

The secret to the success of Call Management, according to Pat, is down to the calibre of staff within the company and the ethos of training and development within the organisation. Each member of the team is given an opportunity to grow and expand his or her individual roles within the organisation. Constant training is provided by An Coppens from B/Right Business Coaching who has worked with Pat since the foundation of the company.

This ensures an unrivalled level of professionalism within the organisation, a constant that will not change as the company expands. Based at the Atrium, Blackpool Business Centre, Call Management will handle 800,000 inbound calls and make over 225,000 outbound calls this year. The company operates 24 hours a day, seven days a week and 365 days a year to ensure that every call is answered. Clients include Easons, Make-A- Wish, Golden Pages, DHL, The Alzheimer's Society as well as other public bodies.

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