| App of the week - Sean Hickey |
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| Written by Staff Reporter | |
| Thursday, 07 October 2010 | |
![]() Name: Sean Hickey Appointment: Operations Manager, Call Management, Cork Sean Hickey has been appointed to Call Management, a contact centre based in Cork, as Operations Manager. Sean studied Business Studies at the Cork Institute of Technology (CIT). Following an early career as a law clerk in Fermoy he joined Fairway Investments, a mail order catalogue company, servicing the North American Market. Soon he was promoted to Call Centre Manager and was instrumental in setting up their call centre in Cork. While there he oversaw all HR policies including hiring, initial training, coaching and Agent reviews. Prior to his new role he worked in Abtran as a Team Leader. His strengths lie in his customer focus, which will be paramount to his new role. Duties will also include overseeing and improving procedures, attaining ISO 9000 standard and quality control at the centre. |
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